Privacy Policy
Last updated: September 30, 2026
EasySOS is built for seniors and their families. We collect only what’s needed to keep you safe. We never sell your data — not now, not ever.
What we collect
- Your name — used in alert messages sent to your emergency contacts when SOS is triggered
- Emergency contact names and phone numbers — the specific people you choose to be notified in an emergency. Stored on your device and securely backed up so you don’t lose them if you reinstall the app.
- Your location — captured at the moment you trigger an SOS alert, and shared with your chosen emergency contacts via text message so they know where you are. We do not track your location at any other time.
- App settings — your check-in preferences and reminder times, stored locally on your device and backed up securely
- A device identifier (IDFV) — a unique ID assigned by Apple that lets us back up your data without requiring you to create an account or log in. This resets if you delete and reinstall the app.
- Anonymous usage events — records of when SOS is triggered and when check-ins occur, used only to improve the app. These are not linked to your personal identity.
What we do NOT collect
- We do not collect your email address
- We do not require you to create an account or log in
- We do not track your location in the background
- We do not collect health, medical, or insurance information
- We do not collect payment information of any kind
- We do not use advertising trackers or third-party analytics
- We do not show ads
How we use your information
Information collected by EasySOS is used solely to:
- Send SOS alerts and your location to your chosen emergency contacts when you trigger the button
- Send daily check-in reminders to you, and gentle notifications to your contacts if you miss a check-in
- Back up your contacts and settings so you can restore them if needed
- Understand how the app is being used so we can improve it
Third-party services
EasySOS uses the following third-party services to operate:
Twilio
Used to send text messages and place calls to your emergency contacts. Twilio receives your contacts’ phone numbers, your location, and alert message content when SOS is triggered. Twilio Privacy Policy →
Supabase
Used to securely store and back up your contacts and settings. Data is stored on servers in the United States. Supabase Privacy Policy →
We do not share your information with any other third parties.
Data storage and security
Your data is stored primarily on your device. Backed-up data is stored on Supabase servers in the United States, protected with industry-standard encryption in transit and at rest.
Your rights
- You can view, edit, or delete your emergency contacts at any time from within the app
- You can request complete deletion of all data associated with your device by emailing us (see below)
Children’s privacy
EasySOS is designed for adults and their families. We do not knowingly collect information from anyone under the age of 13.
Changes to this policy
If we make material changes to this privacy policy, we will notify you through the app. The date at the top of this page shows when it was last updated.
Contact us
Questions about this privacy policy or how we handle your data?
EasySOS by AgingTransition Advisors
help@agingtransition.com
agingtransition.com
© 2026 AgingTransition Advisors. All rights reserved.